The SOSMobile suite of software products has a proven record of providing Utilities with a cost-effective way to automate all areas of their field service workload. With mobile dispatch, intelligent scheduling and real-time updates, SOSMobile connects customer service with field operations using existing infrastructure and devices. Whether your service territories are large and remote, urban or in-between, SOSMobile’s flexible modules can be tailored perfectly to streamline your unique mobile workforce.

SOSMobile can interface to virtually any customer information system that supports the concept of a service order, and requires no changes to your base software program or files. It is comprised of separate, seamlessly integrated modules that can be mixed-and-matched to take advantage of your company’s existing hardware and network connectivity. In addition, callable Application Programming Interfaces (API’s) allow easy integration to any other application that generates a service order, such as third party locator services, IVR systems, or call centers.

The key component of SOSMobile is SOS – a scheduling engine and the central repository for all service order data. You may choose to take advantage of this powerful scheduling tool’s many features, or you may choose to bypass its scheduling capabilities and just use its repository function in combination with any of our add-on modules:

• SOSDispatch gives dispatchers control over the flow of orders to the service techs, as well as the ability to monitor their progress in the field. It also integrates to Google Maps.

• SOSWeb allows customers to maintain and schedule their own service orders over the Internet.

• SOSPalm provides techs the ability to transfer order information between the main system and a PDA.

• SOSWebTech enables techs to review schedules and complete orders over the Internet.

• SOSRemote allows techs to update service orders using a laptop or tablet PC. It integrates to Google Maps and provides GPS tracking capabilities.

• SOSRemoteCE, a "lighter" version of SOSRemote, runs on Windows mobile devices.

Whether you’re a customer requesting service, a CSR creating a service order, a dispatcher routing an order, or a service tech completing an order, SOSMobile will allow you to effectively manage your entire field service order workload from start to finish.

View our Online Demos and see what SOSMobile can do for your Utility!