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NW Natural
Enersource
SourceGas
Midwest Energy
Orangeburg
AWG

 
Department of Public Utilities
Orangeburg, South Carolina

 

 

Orangeburg purchased SOSMobile in 2008 and went live in February 2009.

 

Orangeburg chooses SOSMobile to facilitate connect/disconnect process

The Department of Public Utilities in Orangeburg, South Carolina was searching for a way to streamline their connect/disconnect process. They found it with SOSMobile. Using hand-held devices, their field service personnel now know in real-time if a customer scheduled for service disconnect has paid their bill.  This automation has not only saved them from hiring another dispatcher, it has resulted in improved customer service. 

Orangeburg has plans to continue adding order types to their mobile workforce automation project.