NW Natural in Portland, Oregon has been an SOSMobile client since 1999.

NW Natural Upgrades to Next Generation of SOS GUI

NW Natural, a gas utility in Portland Oregon, completed an update to version 3 of our SOS GUI application in 2006.  This latest version was rewritten from scratch in Java, which means that is can be installed on computers that run operating systems other than Windows, such as Linux and Apple’s OS-X.  All of the setup screens have been migrated to SOS GUI, allowing the system to be configured outside of the eCIS application.

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NW Natural Installs Service Order Scheduler

SOS to the rescue. New scheduling software is reducing service tech overload and adding certainty to customer visits in the Portland metro area. In the past, according to User Analyst Gay Scott-Dale, it was easy to fill up a service tech's time weeks in advance, creating an unworkable schedule and leaving no flexibility for emergencies. SOS (Service Order Scheduler) can be programmed to limit the number of assignments to make sure a tech's day is manageable. It automatically leaves room in the day to help people who are without heat or who report a gas odor. SOS is designed to help people receive service when promised and reduce service tech overtime. The company expects the districts to receive SOS installation and training in the near future.

Source: F.Y.I. - A newsletter for the Employees of NW Natural

Vol 10, No. 40 October 16, 2000